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Updated: November 24, 2021



Thank you and we hope you are happy with your purchase. However, if you notice your product suffered any defects, please message us within 30 days of purchase so we can replace your item. 


Our building kit products are produced one at a time and packaged by hand.

If anything is damaged, incorrect, or missing; please email us and include the Order# along with "DAMAGED, INCORRECT, OR MISSING PARTS" in the subject line. We will replace affected parts free of charge.


A non-refundable deposit is required for all custom or personalized work with Laser Kutz.


We do not offer refunds, exchanges, or returns as each product is produced to order. However, a refund will be given within 30 days if the order cannot be fulfilled. 


If you have any questions concerning our Replacement - Refund Policy, please contact us at:


2 Dudes & A Train Lazer Kutz

(630) 360-7436

Hanover Park IL USA


You can also use the Contact Us page through this site.

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